Privacy Policy

Confident Canine Coaching, operated by Derek Weaver, provides dog-training and behavior-coaching services in California. This policy explains how we collect, use, retain, and disclose personal information when you visit our website, contact us, request an evaluation, schedule services, or communicate with us.

Information we collect

We may collect identifiers and contact information such as your name, email address, telephone number, mailing address if provided, and the contents of your inquiry.

We may collect appointment and service information, including the service you are considering, booking details, communications, and information you choose to provide about your dog or training goals.

We may automatically receive internet and device information such as your IP address, browser and device type, cookie or advertising identifiers, pages viewed, referring page, and interactions with the website. We do not ask you to place sensitive personal information in a general website form unless it is necessary and specifically requested.

How we collect and use information

We collect information directly from you, automatically through the website and permitted technologies, and through service providers that support booking, communications, and customer relationship management.

We use information to answer inquiries, evaluate service fit, schedule and provide training, send appointment or service communications, maintain records, protect the website and our business, improve our services, and measure website or advertising performance when you have allowed the relevant technologies.

Service providers and disclosures

We may disclose information to providers that help us operate the business, including website hosting, GoHighLevel or LeadConnector for CRM, forms, calendars, chat and communications, email and SMS providers, payment providers if enabled, security providers, professional advisers, and analytics or advertising providers when those tools are enabled.

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect rights or safety, investigate misuse, or complete a lawful business transaction.

We do not sell personal information for money. Some advertising configurations may disclose limited online identifiers or activity to advertising providers. We honor the cookie and browser privacy choices described below and will update this policy if our practices materially change.

Cookies, analytics, and advertising choices

We use essential storage to remember privacy preferences and support basic site operation. If you choose to allow them, we may use functional technologies for chat or booking, analytics technologies to understand website performance, and advertising technologies to measure campaigns or personalize advertising.

You may accept, reject, or customize nonessential categories through the cookie banner. You can reopen Cookie Settings from the website footer and change your choice at any time. Rejecting nonessential technologies does not prevent you from viewing the website.

We do not currently respond to the older Do Not Track browser signal. We detect Global Privacy Control where supported and keep analytics and advertising disabled for that browser. We do not place names, email addresses, phone numbers, appointment details, or free-text form responses in analytics or advertising event parameters.

SMS privacy and communications

If you provide a mobile number for communications, we may use it for requested replies, appointment information, confirmations, reminders, and service updates related to your inquiry or relationship with Confident Canine Coaching. The current website SMS program is not used as a direct marketing channel.

Message frequency varies, message and data rates may apply, and you may reply STOP at any time to stop SMS messages or HELP for assistance.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that provide support services, such as customer service and text-message delivery. Text-message originator opt-in data and consent will not be shared with third parties except aggregators and providers of the text-message services.

If SMS marketing is introduced later, it will use a separate consent process and this policy will be updated before that use begins.

Email communications

We may use email to answer inquiries, provide booking or service information, and send communications you request. Where an automated email includes an unsubscribe link, you may use it to stop future emails from that mailing program.

Any future email-marketing program will use a separate email-marketing provider and opt-in process. Its signup language, unsubscribe process, and any additional data practices will be added to this policy before launch.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, providing services, keeping appropriate business and consent records, resolving disputes, and meeting legal obligations. Retention periods vary by the type of record and the systems used.

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No transmission or storage system is completely secure, so we cannot guarantee absolute security.

California privacy requests

California residents may contact us to ask what personal information we maintain, request correction or deletion, ask a question about our practices, or communicate a privacy preference. Rights and response requirements depend on the law that applies to the business and the request.

We may use information reasonably necessary to verify requests to access, correct, or delete records. We do not require identity verification to record a request to opt out of advertising-related sharing. We do not discriminate against a person for making a privacy request.

To make a request, email derek@confidentcaninecoaching.com or call (916) 232-9185. An authorized agent may submit a request on your behalf, but we may ask for reasonable proof of authority.

Children and policy changes

Our website and services are directed to adults arranging dog-training services. We do not knowingly collect personal information online from children under 13. Contact us if you believe a child provided personal information through the site.

We may update this policy when our practices, vendors, or legal obligations change. We will post the revised policy on this page and update the effective date. Material changes may also be communicated through another reasonable method when appropriate.

Contact us

Email derek@confidentcaninecoaching.com or call (916) 232-9185. Located in Rocklin, CA. Visit us by appointment.